tengatango.com respects and protects TENGA shopper’s privacy

The staffs at tengatango.com are constantly reminded that respecting our customers’ privacy is our top priority. This allows us to offer our customers a peace of mind when they shop for a TENGA at our store.

Our strict privacy policy starts the moment a prospective shopper visits our TENGA webstore at http://www.tengatango.ecrater.com/, when they place an order, make payment via PayPal, and also in the email correspondences as well.

All orders are also discreetly packed to conceal the contents and carefully wrapped so they dont give any indication as to what is contained within the parcel. We also use sturdy and plain and simple boxes as well, and are declared as ‘gifts’ on the boxes.

Lastly, regardless of the number of items purchased or the order size, all parcels are shipped via Registered Postal services in Japan or Singapore. Parcels shipped from Japan will use EMS while parcels orginating from Singapore will be sent using SINGPOST.

The tracking number from Singapore will appear as 13 alpha-numberic characters, and would start with the standard prefix RR or CR and ends with SG. For Japan’s EMS service, the tracking number generally starts with a EG and ends with JP.

This tracking number alllows our TENGA shoppers to monitor the progress of their order easily from the moment the order is placed, up to the point when the parcel reaches them.

Parcels orginating from Singapore can be traced at the SingPost website at http://singpost.com/ra/ra_article_status.asp

Alternatively, shoppers also have the option to email us to request for an update about their orders.

WHY THE HASSLE?

An emphasis on being discreet and protecting our customers’ privacy makes perfect sense because we want our shoppers to have the assurance that their identity is keep secret.

We also hope that doing so will offer them a truly pleasant shopping experience at tengatango.com, so they will return for future purchases, and tell others about our products and services as well thereby helping us to promote our business.